» Guarantee

Recently, we sent out a survey to almost 2,000 current and former customers of ZIP Code Download to find out what they thought of our products and services. Here is a sample of the responses we received:

“[We] are completely satisfied with the products and services provided by ZIP Code Download. The data and formats are consistent and the monthly update schedule is excellent.”

“…your service is easy to use and fits well into our process.”

“[Your] documentation was clear and we were able to integrate the data into our own system easily.”

“We’ve been very happy with your products.”

“The ease of getting the data, as well as the competitive price, has made your product the only source we have used for ZIP Code data.”

Just as we’d hoped, the response was overwhelmingly positive! Many customers call us excited about the ease of implementing tools such as the Distance and Radius Assistant on their sites. Customer satisfaction is one of the core goals at ZIP Code Download.

30-day Money-back Guarantee

To allow our visitors the opportunity to experience what ZIP Code Download can do for their businesses, we have a 30-day Money-back Guarantee on all our products. If, for any reason, you are not satisfied with your purchase, you can receive a refund within 30 days. In order to qualify for this guarantee, you need to contact ZIP Code Download within 30 days via email or standard mail (Mail must be postmarked no more than 30 days after the purchase date). Please include your name, company, email address, invoice number, and the names of the products that you are returning. We also need written confirmation that all data and software have been removed from any systems where they were previously downloaded or installed.

Upgrade and Exchange Policy

Sometimes customers will purchase one product and realize that they need to upgrade to another product. Customers can easily upgrade in the My Subscriptions section of our website where you download your products. You can also contact Customer Support and we will be happy to assist you with your upgrade or exchange.

We love hearing from our customers and take their feedback seriously. Please contact us if you have any comments or suggestions on our US ZIP Code and Canadian Postal Code products and services.